Shipping & Returns

Shipping

We aim to ship all our orders received via our online shop within 2-3 working days. However, some of our items are made to order and will therefore have a longer lead time. If the product is made to order it will be clearly stated in the online shop. We will contact you to confirm your order advising you of an approximate lead time for these items and when you can expect delivery.

Shipping International

For customers outside of the UK & EU, cushions can be sent without inserts to reduce delivery costs. Please contact hi@catherinemacgruer.com if you would like cushions as covers only.

We also advise our overseas customers to note that orders shipped overseas are sent on a delivery duty unpaid basis. Please check with your local government customs office, prior to placing an order, if you need to pay import duty or any additional taxes that may apply to your country of delivery. Catherine MacGruer Textiles does not accept any liability for additional taxes and charges relating to clearing your goods through customs. These are the responsibility of the customer.